Having a business that involves working with animals, especially dogs and cats, is often seen as ‘the perfect job’ (usually by those who don’t actually have their own business I might add). The most common phrase I hear from anyone who doesn’t work in the Pet Industry is “oh what a lovely job”, usually accompanied by “aww … Continue reading The Pet Industry and Mental Health
I’ve always loved the quote ‘Fear kills more businesses than failure’, and team, this situation is no different. I totally get that times are scary right now for us small business owners, but panic, giving up, spreading negativity and stocking up on toilet roll is not gonna sustain your business through hard times OR do … Continue reading Covid 19 – Proactive Advice for Pet Businesses
Recently I've been seeing a ridiculous amount of articles, guides, Pinterest posts, info graphics with headings like.. 'Have a million dollar Pet Business in an hour' 'Create a successful Dog Walking Biz in 24 hours' 'Earn 5K a week from your Pet Biz in 3 days' Truth Bomb... I'm willing to bet the writers of … Read more
We ALL make mistakes, we are human after all, but I know how hard it is to not mentally beat yourself up and to want to run and hide. How we deal with a mistake and communicate it with our customers is also HUGELY important to maintain good relationships, stay professional and avoid bad feeling … Read more
Imagine my gobsmacked face when I realised Tom Brady is actually one of the BIGGEST sports stars in the US Imagine my surprise when I received a facebook notification telling me a ‘Tom Brady’ had tagged my Dog Walking business in a post. My surprise at first was more “who the hell is this I’ve … Read more
Why do so many of us act like we’re slaves to our customers? 98% of you said you found it hard saying no I asked on my Instagram stories recently how many of you find it hard to say no to your customers, and the results were a whopping 98% of you saying you did … Read more
You're not alone! Have you fallen out of love with your business? Or just feeling a bit stuck? Sometimes we can feel like just giving up because it feels too difficult. But before you do something drastic, ask yourself these 5 questions. Do I need to take a break? Maybe it’s time you step back … Read more
If things are messy and unorganised my brain feels messy and unorganised Get that fresh, I'm on top of my sh*t type feeling Clean & tidy your vehicle. Pick up all those dropped crisp packets and coffee cups and get the Fabreeze out. Your car or van is like your mobile office, make sure its … Read more
TRUST ME your business will not explode if you have a week off. Work Smarter Not Harder We're constantly made to believe that to create a successful business we should be working on it 24/7, that if we take time for ourselves we don't want it enough, we're lazy or not committed. "Rest when your … Read more
One of the pieces of advice you will hear me say time and time again is DON'T FORGET YOUR CURRENT CUSTOMERS. After all they are the ones already willing to pay you so it's important to keep them happy and provide the best customer experience so that they want to carry on paying you. So … Read more