We ALL make mistakes, we are human after all, but I know how hard it is to not mentally beat yourself up and to want to run and hide. How we deal with a mistake and communicate it with our customers is also HUGELY important to maintain good relationships, stay professional and avoid bad feeling … Read more
Imagine my gobsmacked face when I realised Tom Brady is actually one of the BIGGEST sports stars in the US Imagine my surprise when I received a facebook notification telling me a ‘Tom Brady’ had tagged my Dog Walking business in a post. My surprise at first was more “who the hell is this I’ve … Read more
Why do so many of us act like we’re slaves to our customers? 98% of you said you found it hard saying no I asked on my Instagram stories recently how many of you find it hard to say no to your customers, and the results were a whopping 98% of you saying you did … Read more
You're not alone! Have you fallen out of love with your business? Or just feeling a bit stuck? Sometimes we can feel like just giving up because it feels too difficult. But before you do something drastic, ask yourself these 5 questions. Do I need to take a break? Maybe it’s time you step back … Read more
If things are messy and unorganised my brain feels messy and unorganised Get that fresh, I'm on top of my sh*t type feeling Clean & tidy your vehicle. Pick up all those dropped crisp packets and coffee cups and get the Fabreeze out. Your car or van is like your mobile office, make sure its … Read more
TRUST ME your business will not explode if you have a week off. Work Smarter Not Harder We're constantly made to believe that to create a successful business we should be working on it 24/7, that if we take time for ourselves we don't want it enough, we're lazy or not committed. "Rest when your … Read more
One of the pieces of advice you will hear me say time and time again is DON'T FORGET YOUR CURRENT CUSTOMERS. After all they are the ones already willing to pay you so it's important to keep them happy and provide the best customer experience so that they want to carry on paying you. So … Read more
A change in season (and weather) is the best excuse to freshen up your business both online and offline. Here’s some simple but effective ideas that you can quickly action. REFRESH YOUR SOCIAL MEDIA ACCOUNTS & WEBSITE Give your Facebook Page an Autumnal look and feel by changing your cover photo to a lovely leafy … Read more
Have you joined Team Petpreneur? Now you may have read that title and thought nahh I'm good, I want to have close relationships with my customers, we have an understanding, we've had no issues. TRUST ME not creating boundaries from the very beginning is a massive mistake, that I made, and it will effect you, … Read more
ADVERTISE YOUR PET BUSINESS FOR FREE (Or very little) FACEBOOK / INSTAGRAM This will be of no surprise to you but make the most of social media, it’s free AND probably the first place potential customers will go to look for your service. To help those potential customers find you make sure you are asking … Read more